The close is not the end of our process. In fact, it’s often the beginning. Your current customers are the lifeblood of your company, and your ability to tap into this resource is the focus of our final discipline. By converting customers into lead generators, you will crush your quota, avoid churn, and rewrite records.
This program is perfect for anyone in a customer-facing role. Account managers, customer service reps, business development staff, traditional sales reps, and even marketers will benefit from acquiring these valuable customer referral skills.
This module has an optional Hoffman Lab component with a live phone session. This particular offering goes deeper on practical application and gets your reps on the phones executing our technique, with real-time coaching and feedback from our team. Leaders can expect 4-6 calls per rep depending on the size of the team and the accounts you are targeting.
Hoffman is a game changer for my team. We have revolutionized the way we run renewal meetings and are more proactive with existing customers, which means a higher renewal rate and lower churn.”