By: Jeff Hoffman
Customer Success and Account Managers are responsible for managing many different accounts and customer relationships with varying levels of detail. With so many moving parts it can be hard to recognize when one of your customers is not aligned with you. This week, Jeff and CeCe dive into what you can do TODAY to prevent your customer from churning, and how to build closes into your customer conversations. They’ll share their tips on identifying the signs that indicate when a customer relationship is in rocky territory, and what you need to do in order to prevent scenarios where you would need to ‘save’ a customer relationship.
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