Not sure how to handle it when your customer has to leave a meeting early?
Well, it’s actually simple. Just schedule another meeting.
You know, life happens, and there’s no reason to get upset with a customer because they have a fire drill, which means they have to cut their 30 minute meeting with us to 15. But it also doesn’t mean that we need to cram in a 30 minute meeting into 15 minutes. I don’t want to do that at all.
What I will do is actually reschedule the meeting right there. It might be awkward, and sure I missed the opportunity to talk a little, but what I gained back was high levels of social value and the potential of my customer to postpone their next meeting to accommodate mine.
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